FAQ
Last Updated: August 28, 2026
Thank you for visiting Gypsy Moon. Here are answers to common questions about ordering, products, shipping, payments, and returns. For help, email info@gypsymoon.online.
Orders & Ordering
How do I place an order?
Browse our store, add items to your cart, and proceed to checkout. You will be asked for your shipping address, billing information, and contact details. After your order is placed, you will receive an order confirmation email.
Do I need an account?
No, you can check out as a guest. An account can help you manage your information and orders.
Can I modify or cancel an order?
You can request cancellation within 24 hours of placing your order, provided it has not been processed for shipment. Email info@gypsymoon.online with your order number as soon as possible. Once an order has been processed or shipped, we cannot change or cancel it.
How do I know my order was placed?
Check for an order confirmation email. If you don't receive one, check your spam folder or contact us.
Can I order by phone?
Orders must be placed through our online store. For assistance, call (651) 699-9531 during business hours.
Products
How do I choose a size?
Check the measurements and details on the product page. If you need help, please contact us before ordering.
Will the item look exactly like the photos?
Colors and textures may appear different depending on your screen and lighting. Please read the product description for item details.
Do you restock sold-out items?
Availability can change. Please check the product page for current stock information.
Shipping
Do you offer free shipping?
Yes. Gypsy Moon offers free standard shipping on orders delivered to eligible residential and commercial street addresses in the contiguous 48 United States. There is no minimum order amount for this standard-shipping offer. The shipping options and order total are displayed at checkout.
Where do you ship?
We currently ship to residential and commercial street addresses in the contiguous 48 United States. We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, APO/FPO/DPO addresses, or international destinations.
How long does shipping take?
Orders are generally processed within 1 to 3 business days, Monday through Friday excluding U.S. federal holidays. Orders placed before 3:00 PM Central Time on a business day typically begin processing that day; later or weekend orders begin processing on the next business day. Standard delivery after shipment typically takes 4 to 7 business days. The estimated total time from order to delivery is 5 to 10 business days. These are estimates, not guaranteed delivery dates.
How do I track my order?
When your order ships, we will send a shipping confirmation email with tracking information.
What if tracking shows delivered but the package is missing?
Check around the delivery address, ask neighbors or building staff, and contact us at info@gypsymoon.online if you still cannot find it.
Payments
What payment methods do you accept?
Available payment methods are shown at checkout. We do not accept cash on delivery, personal checks, money orders, or wire transfers.
What currency are prices in?
Prices are listed in US dollars (USD). Any applicable taxes and the order total are shown at checkout before you place your order. Your financial institution may apply currency conversion or other fees.
What if my payment is declined?
Check your payment details, contact your card issuer, or try another payment method. You can email us if you need assistance.
Returns & Refunds
How do I request a return?
Email info@gypsymoon.online with your order number and reason for return. We will provide instructions for eligible returns. Please review our Return and Refund Policy for the full eligibility terms.
Is return shipping free?
Yes. We provide a free prepaid return shipping label for eligible returns. Contact us before sending an item back so we can confirm eligibility and provide the label and instructions.
When will I receive a refund?
Eligible refunds are processed after the returned item is received and inspected. Processing and the time for funds to appear on your original payment method can vary. Please review our Return and Refund Policy for the applicable terms.
Can I exchange an item?
Please contact us to discuss availability and exchange options.
What if my item arrives damaged?
Email us with your order number and photos of the item and packaging. Keep the packaging while we review your request.
Account & Privacy
How is my information handled?
See our Privacy Policy for details. You can contact us for help with account information.
Contact
Email: info@gypsymoon.online
Phone: (651) 699-9531
Address: 1675 Selby Ave, Saint Paul, MN 55104, USA
Business hours (Central Time): Monday–Saturday 10 AM–6 PM; Sunday 11 AM–5 PM.